Returns & Exchanges

At NAMILIA, we want to ensure you are completely satisfied with your purchase; items can be returned within 14 days of delivery provided they are in original condition with all tags attached. Please note that for hygiene reasons, certain items like intimate apparel and pierced jewelry are non-returnable.

Return Process

• 1.
  Start Your Request

  Log into our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-10 business days.